Refund & Cancellation Policy
Last Updated: January 2026
At PraxiLabs, we are committed to providing exceptional virtual laboratory experiences. This policy outlines our refund and cancellation terms for all products and services.
Free Trial Period
All individual subscription plans include a 30-day free trial with no credit card required. We encourage all prospective users to thoroughly explore our platform during this trial period to ensure PraxiLabs meets your educational needs before committing to a paid subscription.
No Refund Policy
PraxiLabs does not offer refunds on subscription purchases. Once you subscribe to any paid plan (Monthly, Semester, or Annual), all payments are final and non-refundable.
This policy exists because:
- We provide a comprehensive 30-day free trial for you to evaluate our platform before purchase
- You have full access to explore our virtual labs, simulations, and features during the trial period
- We encourage all users to make full use of the free trial period before subscribing to any paid plan
Subscription Plans & Billing
Individual & Student Plans
We offer three subscription options:
- Monthly Plan: Billed every month
- Semester Plan: 6-month subscription
- Annual Plan: 12-month subscription
Important: Subscriptions do NOT auto-renew. You must manually renew your subscription at the end of each billing period.
Institutional Plans
Schools, universities, departments, and educational institutions may request customized licensing agreements. Institutional pricing varies based on:
- Number of students
- Number of departments
- Number of instructors/teachers
- Specific institutional requirements
Institutional agreements are governed by separate contracts negotiated between PraxiLabs and the institution. Please request a quote for institutional pricing and terms.
Cancellation Policy
How to Cancel Your Subscription
To cancel your subscription, please send an email to: request@praxilabs.com
Include the following information in your cancellation request:
- Your registered email address
- Your account name
- The subscription plan you wish to cancel
Cancellation Terms
- Cancellations take effect at the end of your current billing period
- You will receive confirmation once your cancellation has been processed
- You will retain full access to PraxiLabs until the end of your paid subscription period
- No refunds will be issued for the remaining time in your current billing cycle
Exceptional Circumstances
While our standard policy is no refunds, we understand that exceptional circumstances may arise. Issues such as duplicate charges, payment processing errors, or other unusual situations will be reviewed on a case-by-case basis at PraxiLabs' discretion.
To report such issues, please contact: request@praxilabs.com
Technical Support & Service Issues
If you experience technical difficulties or service interruptions, please contact our support team immediately at request@praxilabs.com. We are committed to resolving technical issues promptly to ensure uninterrupted access to our platform.
Please note that technical issues do not automatically qualify for refunds, but we will work diligently to resolve any platform-related problems.
Contact Information
For questions about this policy, subscription management, cancellations, or general inquiries, please contact us at:
Email: request@praxilabs.com
Policy Updates
PraxiLabs reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Your continued use of PraxiLabs services after any modifications indicates your acceptance of the updated policy.
Agreement to Terms
By subscribing to any PraxiLabs service, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy, as well as our Terms and Conditions and Privacy Policy.